Home  /  Publications  /  [2013] An Analysis of Relationship among Ubiquitous Service Attributes, Usability Factors and SERVQUAL Dimensions

Lee, J., Rhiu, I., Kim, W., Bahn, S., & Yun, M. H. (2013). 1G-12 An Analysis of Relationship among Ubiquitous Service Attributes, Usability Factors and SERVQUAL Dimensions. The Japanese Journal of Ergonomics, 49(Supplement), S467-S471.

https://www.jstage.jst.go.jp/article/jje/49/Supplement/49_S467/_article/-char/ja/