Yun, M. H., Han, S. H., Hong, S. W., & Kim, J. (2003). Incorporating user satisfaction into the look-and-feel of mobile phone design. Ergonomics, 46(13-14), 1423-1440.

http://www.tandfonline.com/doi/abs/10.1080/00140130310001610919#.Vv3fW_mLRpg